Patient Rights
You have the right to:
- Receive respectful, culturally competent care without discrimination
- Be informed about your diagnosis, treatment, and prognosis
- Participate in decisions about your care, including traditional healing options
- Request interpretation services in your preferred language
- Know the names and roles of your care providers
- Refuse treatment and be informed of alternatives
- Access your medical records and request corrections
- Receive information about advance directives
- File complaints or grievances without fear of retaliation
- Expect confidentiality and privacy of your health information
- Be free from abuse, neglect, or exploitation
- Change providers when available
- Decline observation or treatment by students or non-credentialed staff
Patient Responsibilities
As a patient, you are expected to:
- Provide accurate health and insurance information
- Follow treatment plans and ask questions when unclear
- Treat staff and fellow patients with respect
- Arrive on time or cancel appointments in advance
- Notify us of changes in contact or coverage
- Use patient portals responsibly (e.g., MyChart, Intelichart)
- Participate actively in your care and healing process
Grievance Process
How to Share Concerns
If you have concerns about your care, we encourage you to speak with our Patient Advocate or Compliance Officer. Your feedback helps us improve and uphold our commitment to respectful, safe care.
Contact Information:
ATTN: Compliance Officer